Last updated: May 30, 2026
1. Information We Collect
Sufra Cuisine may collect information you provide when you place a weekly meal order, submit a catering request, contact Sufra, subscribe for updates, or use the website. This may include your name, email address, phone number, delivery address, safe drop-off instructions, allergy notes, dietary requests, event details, guest count, budget range, preferred dishes, selected weekly menus, quantities, delivery weeks, payment method, order totals, order status, and order history.
The website may also collect technical and security information such as IP address, browser or device details, user agent, form submission details, checkout draft details, and security check results when needed to operate forms, checkout, account administration, fraud prevention, and website security.
2. Payment Information
Card payments for weekly meal orders are processed through third-party payment providers such as Stripe. Sufra Cuisine may receive and store payment status, transaction identifiers, Stripe checkout session or payment intent identifiers, billing details, receipt information, and failed payment notes, but does not store full card numbers on its servers.
If you choose cash or Interac e-Transfer where available, Sufra Cuisine may store the selected payment method, payment instructions, payment notes, and payment status so the order can be reconciled and fulfilled.
3. How We Use Information
Sufra Cuisine uses personal information to process orders, prepare meals by selected week and day, deliver weekly meal boxes, manage multi-week orders, respond to catering requests, communicate about orders or events, manage allergies and dietary notes, provide customer support, prepare admin records or delivery exports, improve services, maintain business records, reconcile payments, and protect the security of the website.
4. Email and Marketing Communications
Transactional messages, such as order confirmations, delivery reminders, catering follow-ups, payment instructions, payment receipts, and support messages, may be sent when needed to provide the service you requested. Marketing messages, such as weekly menu reminders or promotions, should only be sent where Sufra Cuisine has appropriate consent.
If you opt in to marketing through an order, contact form, or catering request, Sufra Cuisine may store your name, email address, phone number, opt-in source, subscription status, last-seen date, and related details such as order number or selected weeks. Marketing emails should identify Sufra Cuisine and include an unsubscribe option.
5. Sharing Information
Sufra Cuisine may share information with service providers that help operate the business, such as payment processors, website hosting providers, email services, analytics tools, spam and abuse prevention providers, delivery support, or professional advisors. Drivers or delivery support may receive the customer and delivery details needed to complete an order. Information may also be shared when required by law or to protect the rights, safety, or security of Sufra Cuisine, customers, or others.
6. Cookies and Website Data
The website may use cookies or similar technologies to support website functionality, security, analytics, saved preferences, checkout, and performance. This can include session and security cookies used for forms, checkout, and protection against misuse. You can adjust cookie settings in your browser, but some website features may not work properly if cookies are disabled.
Where enabled, website forms may be protected by Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA may collect device, browser, interaction, IP address, and token information for risk analysis. Google's Privacy Policy and Terms of Service apply to reCAPTCHA.
7. Retention
Sufra Cuisine keeps personal information only as long as reasonably needed for the purposes described in this policy, including order fulfillment, customer service, accounting, legal, security, and business record requirements.
8. Safeguards
Sufra Cuisine uses reasonable administrative, technical, and organizational safeguards to protect personal information. No website or online service can guarantee absolute security, but Sufra Cuisine aims to limit access to personal information to those who need it for business purposes.
9. Access and Correction
You may contact Sufra Cuisine to ask about the personal information held about you, request corrections, or ask for certain information to be removed where appropriate. Some information may need to be kept for order, tax, legal, security, or business record reasons.
10. Contact
Questions about this privacy policy or personal information can be sent through the contact page or by emailing info@sufracuisine.com.